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Home > What to Expect
What to Expect

1. Meet Our Specialists
Our Specialists are here to help you turn your renovation dream into a reality. Our installation team features a firm foundation of experience and are here to answer your questions and provide the expertise you need to turn any size project plan into a reality. So sit back, relax and feel confident that you're putting your renovation project in capable hands.

3 easy ways to schedule an appointment with our installation team to get started with your next project.

  • Phone: Contact your local store to schedule an appointment with one of our Specialists.
  • In-Store: Visit us in-store and one of our Associates will gladly point you in the right direction to get your next project started.
  • Web: Inquire now and your project will be assigned to the associate who best fills your needs. They will contact you within 2 business days.

Want to get a head start on planning? Visit our Project Files for articles on budget, planning, buying guides and more. Go to Project Files now »
2. In-Home Visit
Our dedicated associates will come to your home to help evaluate the project to ensure an accurate project assessment and proposal are provided. For larger projects, our specialists may arrange a second visit and have the licensed contractor visit your home to help ensure a smooth renovation. Sit back, relax and let us do the measuring!
3. Presentation
Our specialists will present your project to ensure it meets or exceeds your expectations. They will review the products and design and make any necessary changes to make sure the project fits your lifestyle and your budget.
4. Finalizing the Details
Once your dream project is perfect on paper, it is time to start making it a reality. Our specialists will coordinate all aspects of your project from creating your complete material list to connecting you with the best local contractors.  They will order and inspect your product, schedule the contractor and make payment arrangements. They are with you every step of the way.
5. The Big Day!
Our professional, local, licensed trades-people are here to do your installation. These fully screened contractors have been carefully selected to ensure that your project is completed promptly and to the highest standard.  All Kent installers are licensed and insured and have the necessary skills to make sure your home meets or exceeds all Canadian Building Codes.

6. Satisfaction Guaranteed
Our specialist will return to your home to ensure that your project has been completed to perfection.  They will address any issues you may have and remember, your project isn't finished until you are satisfied, guaranteed!